Debenhams online faulty goods - advice needed please!

MoneySavingExpert.com has just posted the following message with the title Debenhams online faulty goods - advice needed please!.

Hi moneysavers, I'm not sure if I'm posting this in the right place, but I wonder if anybody could offer me some advice or share their experiences with me please? I purchased a leather storage seat from Debenhams online and used a 10% discount code which made the item £89. It was delivered on 27th July 2010. Without going into detail I suffer from an illness which affects my muscles and when it arrived I was unable to open the packaging on my own so unfortunately I didn't open the box and packaging until yesterday (when I had some help). I totally accept that it was my own fault I didn't inspect the goods until yesterday. Upon inspection I discovered: 1. The leather is black and not brown as advertised on their site. 2. The corner has been knocked and there is a small hole/scuff in the leather. 3. There is a 2 inch scrape/graze in the leather on the back of the seat. 4. One of the corners has been stitched with a lump in the leather. 5. The lining has not been stitched inside straight and is puckered on one side. I emailed Debenhams yesterday (still within the 28 days, but only just) and said I was not happy with the faults listed above. I said I wanted to return the seat for an exchange or refund, or that I would consider a discount because obviously as it's sale stock I might not be able to get another one, or the next one may have similar or worse faults. I received an email today which was an automatic type of email which did not respond to my actual message and it just said to phone them to arrange for the seat to be collected. No mention of exchanging it or offering a discount or anything. If I have to order another one it will cost £10 MORE because the discount code I used is no longer valid.

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