Need advice on Karcher spares? Avoid eSpares!

MoneySavingExpert.com has just posted the following message with the title Need advice on Karcher spares? Avoid eSpares!.

Hi All. Not sure if this is the correct section but... have had a problem with my Karcher pressure washer for a while so decided to do some searching to get it repaired. Found loads of posts on the net with the same problem and a resolution so made a note of the parts suggested for the repair and then phoned eSpares.co.uk to check that the parts were/are compatible with my model. After doing the relevant checks i was assured that the part WOULD be suitable for my machine so happily went ahead and placed the order (£17 inc p&P). A week later the part arrives and i dismantle the Karcher and go to fit the part. Imagine my disappointment when it doesnt fit! I twisted it, flipped it, closed one eye and even put my glasses on to double check but there was no-way-on-earth that this part was gonna fit my Karcher. I phoned eSpares to tell them about their error and the girl on the phone then went on to tell me I had ordered the WRONG part and that she could arrange a Returns note for a full refund MINUS £2.95 FOR THE RETURN! I pointed out that it was their error and i shouldnt have to pay ANY costs but this fell on deaf ears. If i wanted a refund, i had to send the item back and that meant incurring a charge (bit of a predicament!)

More...