JD Sports refused to exchange trainers

[Money Saving Expert]

MoneySavingExpert.com has just posted the following message with the title JD Sports refused to exchange trainers.

Hi everyone, I bought a new pair of trainers yesterday and put them on to take my children over the park. I hobbled home less than an hour later from where the poor design had taken the skin off my Achilles heel. The trainers were completely undamaged and only had dirt on the soles which would easily be removable. The manager refused to replace them for another pair even though they caused me injury. I quoted the Sale of Goods act and he interrupted saying it was replaced by an EU law. He insisted that they could not replace them on the basis that they cannot sell them on despite a complete lack of wear or damage. He also said it was my fault for using the trainers before they'd caused me the injuries. What can I do?

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