What are Amazon like at replacing stuff?

MoneySavingExpert.com has just posted the following message with the title What are Amazon like at replacing stuff?.

I got a few DVD box sets from Amazon that arrived today. All ok apart from one of them which has the plastic boxes chipped at the bottom. They are in a cardboard sleeve and in a plastic wrap which is all in tact, but you can see that the plastic cases are damaged. I'm just not sure if it's worth returning to Amazon for a replacement because the plastic cases are slightly damaged. They are a christmas gift, so I am a bit gutted that they aren't in tact, but I am worried that if I send it back for a replacement, then they won't turn it around in time for christmas. Would you bother?? Do you know if they are quite quick at turning things around? I can't really afford to purchase again and wait for refund. x

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